Privacy Policy

Effective Date: 15-04-2025

Last Updated: 15-04-2025

At DORTO MARKETING PRIVATE LIMITED, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our mobile application and services.

1. Information We Collect

When you use our application, we may collect the following types of data:

  • Personal Information:
    • Name, phone number, email address
    • Address for doorstep service
    • Payment details (processed securely through third-party payment gateways)
  • Vehicle & Service Information:
    • Car details (make, model, registration number, service history)
    • Photos/videos uploaded for service reference
  • Usage & Technical Information:
    • Device type, operating system, app version
    • IP address, location data (if enabled)
    • App activity logs (e.g., booking history, support requests)
2. How We Use Your Information
  • To process bookings and provide doorstep car detailing services
  • To communicate updates regarding your bookings or payments
  • To improve user experience, app functionality, and customer service
  • To process refunds and resolve disputes (if applicable)
  • To send promotional offers and service-related notifications (with your consent)
  • To comply with legal obligations and prevent fraudulent activities
3. Information Sharing & Security

We do not sell, trade, or rent your personal data. However, we may share your data with:

  • Service providers: Our technicians and logistics partners to fulfill your bookings
  • Payment processors: Secure third-party gateways to process transactions
  • Legal authorities: If required by law or to prevent fraudulent activities

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we encourage safe online practices.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. You may request data deletion by contacting our support team.

5. Your Rights & Choices
  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Disable location tracking (may affect service availability)

To exercise these rights, contact us via our email or WhatsApp details provided in the application.

6. Cookies & Tracking Technologies

Our app may use cookies or similar technologies to enhance your experience. You can modify your device settings to disable tracking features.

7. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our app, and continued use of our services implies your acceptance of the updated policy.

8. Contact Us

For any questions regarding this Privacy Policy, please reach out to us at:

  • Email: dortomarketing@gmail.com
  • Phone: 8051256025
  • Address: DORTO MARKETING PRIVATE LIMITED, Rani Bagan, Bank Colony, Bank Colony Street No. 2, Joda Talab, Bariyatu, Ranchi – 834009

DORTO MARKETING PRIVATE LIMITED reserves the right to modify this policy as needed to comply with legal, operational, or business changes.