Terms and Conditions

Effective Date: 15-04-2025

Last Updated: 15-04-2025

Welcome to DORTO MARKETING PRIVATE LIMITED. By accessing or using our mobile application and services, our customer agree to comply with and be bound by the following terms and conditions. Please read these Terms carefully before using our Services.

1. Services Offered

DORTO MARKETING PRIVATE LIMITED provides doorstep car wash and detailing services at our location in Ranchi, Jharkhand

2. Booking and Appointments
  • Scheduling: Appointments can be scheduled through our App, by phone, or in person at our service location.
  • Confirmation: Upon booking, you will receive a confirmation via the App or your provided contact details.
  • Rescheduling/Cancellation: Please notify us at least 1 hours in advance for any changes or cancellations to avoid potential fees.
3. Service Terms
  • Vehicle Condition: Customers are responsible for informing us of any pre-existing conditions or damages to their vehicles.
  • Personal Belongings: Please remove all personal belongings from your vehicle before service. We are not responsible for any loss or damage to items left in the vehicle.
  • Service Limitations: Certain services may be subject to limitations based on vehicle condition, weather, or other unforeseen factors.
4. Pricing and Payment
  • Pricing: Our service prices are listed in the App and are subject to change without prior notice.
  • Payment: Payments can be made via cash, credit/debit cards, or other payment methods available in the App.
  • Refunds: Refunds are processed in accordance with our Refund Policy.
5. Liability and Disclaimers
  • Service Quality: While we strive for excellence, we do not guarantee that our Services will meet all your expectations.
  • Liability: DORTO MARKETING PRIVATE LIMITED is not liable for any indirect, incidental, or consequential damages arising from the use of our Services. Our liability is limited to the amount paid for the specific service in question.
  • Force Majeure: We are not responsible for any delays or failures in service due to events beyond our control, such as natural disasters, strikes, or technical issues
6. User Responsibilities
  • Accurate Information: You agree to provide accurate and complete information when booking services.
  • Compliance: You agree to comply with all applicable laws and regulations while using our Services.
7. Intellectual Property
  • Ownership: All content, trademarks, and data on our App are the property of DORTO MARKETING PRIVATE LIMITED or its licensors.
  • Restrictions: You may not reproduce, distribute, or exploit any content from our App without prior written consent.
8. Privacy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Modifications to Terms

DORTO MARKETING PRIVATE LIMITED reserves the right to modify these Terms at any time. Changes will be effective upon posting on our App. Continued use of our Services after such changes constitutes your acceptance of the new Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Jharkhand, India. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Ranchi, Jharkhand.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

  • Address: DORTO MARKETING PRIVATE LIMITED, Bankcolony street no 2, Rani Bagan, Joda Talab, Bariyatu, Ranchi, 834009, Jharkhand
  • Phone: 8051256025
  • Email: dortomarketing@gmail.com

By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.